Help & Frequently Asked Questions (FAQ)
Frequently Asked Questions
What is the turnaround time for custom lapel pins?
What is the difference between Cloisonne and Soft Enamel lapel pins?
What are your pins made from?
Do I have to provide a design, or can you create a design for me?
How many colors can I use?
I'm ready to begin the process, where do I start?
I need trading pins for our team, how far in advance should we order?
What is covered in your Guarantee?
What format can I send my artwork in?
What is your minmum order quantity?
Q. What is the turnaround time for custom lapel pins?
A. Our standard turnaround time is 7-10 days, however in many cases you will receive your pins even quicker, in cases where rush orders are required, we can typically deliver your order in 5 business days.
Q. What is the difference between Cloisonne and Soft Enamel lapel pins?
A. The primary difference between these two types of pins is the coloring process. While soft enamel pins use a traditional enamel paint, Cloisonne pins are made using a glass-like resin. A characteristic of soft enamel pins, is that the paint is only filled in even so that the surface of the pin is Raised vs. Recessed, where the painted areas are recessed, and the trimming metal surfaces are raised. Cloisonne pins are painted in a fashion where the glass-like resin is filled to meet the surface of the metal, offering a very smooth, highly polished appearance. Epoxy coatings can be added to the surface of Soft Enamel lapel pins in order to provide a glossy surface to the pin.
Q. What are your pins made from?
A. All of our lapel pins are made from metals, while the types of metals vary greatly depending on client preference, the most common metal used is Copper, which is an extremely durable, long lasting metal. Aside from copper, our lapel pins can also be struck from Iron (steel), brass, aluminum, pewter, and even sterling silver. We do not produce any lapel pins that are made from PVC, or Acrylics (plastic).
Q. Do I have to provide a design, or can you create a design for me?
A. If you have a design to supply, we can work from your design to create your custom lapel pins, however if you do not have a design, but merely an idea of what you would like to have produced, our highly experienced graphics department can work from a description to create a design for you, absolutely free.
Q. How many colors can I use?
A. Our standard pricing is based on the use of up to 7 colors (Excluding Silkscreen lapel pins), however if your design requires additional colors, they are available at $0.05/ea.
Q. I'm ready to begin the process, where do I start?
A. Once you're ready to begin the process of designing and producing a custom lapel pin, simply contact our sales staff toll free at 1-800-265-1342, or by E-mail
When your information is received, we will begin the process of creating your design, and you will typically receive your proof, along with a written price quote within a few hours after it is received.
Q. Our team needs trading pins, how far in advance should we order?
A. While our typical turnaround time is 7-10 days, often sooner, there are times when our production line becomes overwhelmed due to the volume of trading pins we produce during the months of June, and July.
We highly recommend ordering at least 14 business days in advance to guarantee on time delivery of your trading pins during June and July.
Q. What does your Guarantee cover?
A. Our written guarantee covers the quality of workmanship and materials used to create your custom lapel pins. If you have any concerns with the quality of workmanship or materials of your order, please contact us and we will work with you to ensure the product you receive exceeds your expectations.
Q. What format can I send my artwork in?
A. We accept the following formats: EPS, AI, TIFF, JPG, BMP, GIF -- We can also accept designs that are in PowerPoint (PPT) and Microsoft Word (DOC).
Q. What is the minimum quantity I can order?
A. Our minimum order is 100 pins.